1) Use Remote Desktop Client (RDP) to login to the server hosting the FileMaker files or login directly to the FileMaker server hosting the FileMaker files. Our server is: FMWEB

2) Login using an account that has Administrative privileges. For Allegro use your own account and password. If you are not setup with Admin privileges contact a System Administrator.

3) Open FileMaker Server Admin. Look for the icon on your desktop called FileMaker Server Administration.

4) The Admin interface appears, now click on the FileMaker Server Icon which appears in the middle of the interface. Note, it looks like a faded out folder with a blue arrow that you can’t click on or is not active.

5) Double click on “localhost” and enter the admin password.

6) Expand the “databases” folder icon on the left of the admin console.

7) Click on “files” under the expanded database folder.

8) Click on Action / Close All Databases
When the prompt appears to send a message to anyone with the file open,
enter whatever you wish and adjust the minutes to allow the user to
respond if desired. Change it to “0” to expedite the process.

9) Once all files are closed, you are ready to start the recovery process.
First, make a file folder called “Recovery” and copy the problem file or files into a “Recovery” directory on the server computer. Avoid working directly on your production files. In the event that you encounter problems with the recovery process you want to be able to start again with the best version of your files.

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